1. How can I pay?
On-line orders can be paid using:
- American Express
2. Will I get a receipt with my order?
You can print a sales receipt after submitting your order.
3. Will my credit card be charged immediately?
Yes, when you enter your credit card information and click "Submit Order", your credit
card information is run through Verisign. Once your credit card has been processed
successfully, you will immediately be able to print an order confirmation number, and your
4. How will my order be delivered and when will I receive my order?
Cleverbrand Inc will ship all orders via UPS within 3 business days of the order being received and should arrive within 10 days. Delivery is not available on weekends or holidays. Should you not receive your order within 10 days, please email us at firstname.lastname@example.org or call Customer Service at 1-866-932-2899.
5. Are quantity discounts and/or custom sizes
Absolutely! Please call our Customer Service Representatives Monday to Friday, 9am - 5pm EST, at 1-866-932-2899 for more information.
6. Can I remove items from my shopping cart or do I just start over?
You can remove items from your shopping cart at any time. To view your shopping cart, click on the link on the right hand side of the page. Check the boxes next to the items you wish to remove, then click "Update Cart". To add more of an item to your cart, change the number under Qty and click "Update Cart".
7. Can you ship to an international address?
At this time, we are unable to accept or ship orders outside of the United States and Canada through this website. Please contact a
Customer Service Representative at 1-866-932-2899 to discuss your international shipping needs.
8. Can I ship to multiple addresses?
Yes, you can ship items to 1 address different from your billing address within
The United States & Canada. At this time, the Cleverbrand website is only able to process your entire order being delivered to an alternate address. To ship to multiple addresses you can:
- Process a separate order for each address you wish to ship to using the
- Contact a customer service representative, Monday to Friday, 9am - 5pm EST and they will place your order for you. Please let us know if this is a gift.
9. If I send a gift, will the recipient receive the invoice?
No, just remember to check the box indicating that you'd like us to include a gift receipt with your order on the billing and shipping information page of checkout. The recipient will receive documentation that lists the items received, but not their prices, which can be used to return or exchange merchandise, as required.
10. My order hasn't arrived, how do I track my order?
Please call our
Customer Service Representatives, Monday to Friday, 9am - 5pm EST, at 1-866-932-2899. They will be happy to assist you in tracking your order.
11. I didn't receive an order number when placing my order.
What should I do?
You should have been able to print a receipt on checkout. If you did not retain a receipt
please call our Customer Service Representatives Monday to Friday, 9am - 5pm EST,
12. How do I change or cancel an order?
If for any reason you would like to cancel or change your order after it has been processed, please call 1-866-932-2899 as soon as possible. If your order was placed on a weekend or at a time when our
Customer Service Department is closed, please leave a message with your daytime phone number and a
Customer Service Representative will contact you when the office re-opens.
Note: we cannot cancel or change an order once it has entered the shipping process. A return or exchange will have to be processed.
13. The web site is slow in processing my order. What should I do?
We constantly benchmark our site for performance. If you would like, you are welcome to call and place the order through a
Customer Service Representatives, Monday to Friday, 9am - 5pm EST, at 1-866-932-2899, or try back in a few minutes.
14. How do I use the search function to better locate the products that I am looking for?
You are able to search for items by keyword, item name or item number using the search feature at the top left hand side of the page. If you are still unable to find the item you are looking for it may be out of stock and removed from the website.
For questions regarding specific items or search issues please call our
Customer Service Representatives, Monday to Friday, 9am - 5pm EST, at 1-866-932-2899 to help you find the perfect Cleverbrand item.
15. How do I know if the product I want is available?
All items available through
Cleverbrand are currently in stock. From time to time, we run out of stock, and those products are removed from our web site. If you are concerned about an item in particular, or do not see an item listed that you are looking for, please call our Customer Support Representatives, Monday to Friday, 9am - 5pm EST, at
1-866-932-2899 and we'll be happy to check on the status of the item or suggest similar or complimentary items that you may like instead.
16. Can you store my personal information so that I don't have to re-enter my information when placing an order?
Cleverbrand and we can store your billing and shipping information on our secure server to save you time during checkout. To make changes to this information please call a
Customer Service Representative, Monday to Friday, 9am - 5pm EST, at
1-866-932-2899 or send us an e-mail at email@example.com with the subject line “Address Update”.
17. Why register with Cleverbrand?
Registering makes your checkout fast and easy, as all your information is stored on our secure server and doesn’t need to be re-entered each time you make a purchase. You save time and can avoid mistakes. You can also choose to receive e-mail updates on Cleverbrand products.
18. What is the Shop Cleverbrand privacy and security policy?
19. Can you include me in your e-mail updates?
Cleverbrand and you can sign up to receive special e-mail updates of Cleverbrand announcements. Click here to get started.
21. Who do I contact if I have a problem with my order?
We are ready to help if you have questions about your order. You can submit your questions via e-mail to
firstname.lastname@example.org and a Customer
Service Representative will respond within 24 hours (Monday to Friday only). Alternately, you can call toll free at 1-866-932-2899 to speak to a Customer Support Representative, Monday to Friday, 9am – 5 pm EST.
22. Where can I order other products not shown on the web site?
You can call toll free at 1-866-932-2899 to speak to a Customer Service Representative
regarding special orders etc., Monday to Friday, 9am – 5 pm EST.
23. I forgot my password or how do I change my password?
If you have forgotten the password you assigned when registering with this site you can retrieve it by clicking here. It will be e-mailed to the address you used to register your account. Should you no longer have access to that e-mail account or cannot remember which account you used please call a Supporter Relations representative toll-free at
24. How do I opt-in/opt-out of e-mail updates?
Simply call a
Customer Service Representative at 1-866-932-2899 Monday to Friday, 9am - 5pm EST.