Payment Method

We encourage you to read through the questions below to see if there is an answer to your question before contacting one of our Customer Service Representatives.

1. What payment methods do you accept?
2. Will my credit card be charged immediately?
3. Will I get a receipt with my order?
4. What is the Cleverbrand privacy and security policy?
5. How can I place an order if I am not comfortable providing my credit card information online?
6. Do you offer quantity discounts?
7. Is there a Cleverbrand retail store?
8. Can I see the prices in a different currency than USD?
9. My shipping and billing addresses are different. Can I still place an order?
10. A different total appears on my credit card statement than in my Order Receipt.

Was your question not in the list? Feel free to contact one of our Customer Service Representatives for more information. You can find our contact information here.


How can I contact a Customer Service Representative?

If you did not see your question or you would like further information, you can contact one of our Customer Service Representatives by phone at 1-866-932-2899 or using the Chat feature on our website during our business hours, Monday to Friday 9:00am to 5:00pm EST. For all other times, you can contact us through email at salesinquiry@cleverbrand.com or leave us a voicemail stating your name, phone number, and the reason for your call, and we will get back to you the next business day.
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1. What payment methods do you accept?

Our online system can only accept credit card payments. Orders can be paid using Visa, MasterCard, American Express, or Discover.
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2. Will my credit card be charged immediately?

Yes, when you enter your credit card information during the checkout process and submit your order, your credit card information will be immediately run through our credit card processor. Once your credit card has been processed successfully, you will receive an email confirmation confirming your order and that your credit card has been charged.
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3. Will I get a receipt with my order?

You will be able to print a receipt from the order confirmation page once you submit an order online. You will also receive an order confirmation by email. This should be saved as it is required to return any merchandise that you purchase from us. If you did not receive an invoice, please contact one of our Customer Service Representatives to assist you.
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4. What is the Cleverbrand privacy and security policy?

We recognize that we must store and maintain customer information according to recognized legal industry standards. To view the full policy, please click here.
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5. How can I place an order if I am not comfortable providing my credit card information online?

Your credit card information is immediately sent to our credit card processor when you place an order online and does not get stored in our secure server. One of our Customer Service Representatives would be happy to assist you with your order should you not feel comfortable providing the payment information online.
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6. Do you offer quantity discounts?

Absolutely! In order to see if you are eligible for a quantity discount, please contact one of our Customer Service Representatives and provide them with the exact product and quantity you are interested in, and they will be able to provide you with more information.
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7. Is there a Cleverbrand retail store?

At this time, Cleverbrand is only an online store and does not have any retail stores. If you would like to purchase one of our products, you would have to do so online or by phone.
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8. Can I see the prices in a different currency than USD?

At this time our website is only able to show the prices in US dollars.
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9. My shipping and billing addresses are different. Can I still place an order?

Our online order system is able to accept a different billing and shipping address without a problem. You can enter the billing address associated with the credit card information during checkout in the section next to the payment information. You can also change your default billing and shipping addresses in your Account Settings.
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10. A different total appears on my credit card statement than in my Order Receipt.

The amount shown on your Order Confirmation is in US dollars. If your credit card is in a currency other than US dollars, there may be a difference in the amount appearing on your credit card statement versus the amount on your Order Confirmation. This difference is due to your credit card company converting the US dollar amount to the currency of your credit card. If you do not believe the difference is due to the conversion, please contact one of our Customer Service Representatives who would be happy to assist you.
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